halfwhiteboy

This is about my experience a month ago at Sheridan Beach Resort & Spa in Sabang, Puerto Princesa, Palawan, of which I wrote about in length in this blog. It wasn't all bad, to be honest, but after writing an overdue review in TripAdvisor last week, I emailed them to point out some areas they should address and improve on. I wasn't expecting it but they emailed me a letter of apology signed by Mr Edgardo Tongco, their Corporate General Manager, which I'm publishing in full. Thank you to Sheridan's Management for the reply. Now I'm looking forward to have these kinks ironed out because it really is a shame since their resort is really beautiful. I hope this will no longer be the case on my next visit.

True to what I've gathered from several reviews, this five-star resort along Sabang Beach in Puerto Princesa City, Palawan needs to send back its staff to training. Not everything is bad, however, with my experience at Sheridan Beach Resort & Spa the weekend before Valentine's. So let's do this in segments. Reservation and booking It wasn't really difficult to call their Manila office but it took them a couple of days to respond to my email and confirm my booking. The day before I also re-confirmed my booking (just to be sure) but right up to writing this post I got absolutely no reply. Airport transfers I was already forewarned on this. The resort follows a schedule for trips, with the first one at 10am, the second at 2pm, and the last one at 6:30pm (subject to change depending on the last flight arrival). So even if you arrive early in the morning, don't expect to be whisked away to the resort pronto. In all fairness, however, resort staff will shutt...